At Noble Herbs, we stand behind the quality of our products and want you to feel confident in your purchase. This policy outlines our money-back guarantee, return conditions, and how refunds are handled.
Please read carefully before making a purchase.
1. 30-Day Money-Back Guarantee
Noble Herbs offers a 30-day money-back guarantee on our products. If, within 30 days of delivery:
- You do not observe the results you expected, or
- You are not satisfied with the product for any reason,
you may be eligible to request a refund.
To qualify:
- The refund request must be submitted within 30 days of delivery.
- The product must have been used according to the provided instructions.
- You may be asked to provide basic information about your experience.
2. Product-Specific Conditions
Our supplements are consumable products. Trial usage is permitted under the 30-day money-back guarantee, which means you can begin taking the product and still request a refund within 30 days of delivery if you are not satisfied. Because our products are taken over time, we encourage you to use them consistently and as directed so you can fairly judge the results before the guarantee period ends.
If you purchased more than one bottle or pouch as part of a bundle or subscription, the guarantee applies to your order. Please open only what you need to try the product so any unopened, sealed items can be returned.
3. General Return Conditions
Refund requests must be submitted within 30 days of delivery. Requests submitted after this period will not qualify for a refund.
For hygiene and safety reasons, opened supplement products cannot be resold; however, your money-back guarantee still applies within the 30-day window. Sealed, unopened items should be returned in their original packaging and in resalable condition.
Returns sent without prior approval will not be accepted and will not qualify for a refund.
4. Return Procedure
To initiate a return, please contact us first at:
help@noble-herbs.com
Your email must include:
- Your order number
- Reason for return
- Photo of the product, if damaged or defective
- Your contact details
Once your return request has been reviewed, we will provide further instructions and the return address.
5. Return Shipping & Costs
Customers are responsible for return shipping costs unless the product is confirmed to be defective or was sent in error.
Returns are sent at the customer’s risk. Noble Herbs is not responsible for lost return shipments or parcels delayed during transit.
A Track & Trace code is mandatory for all returns. Without tracking confirmation, we cannot process a refund.
We do not charge restocking fees.
All approved returns must be sent to the return address we provide when your return is approved. Returns sent to any other address may not qualify for a refund.
6. Refund Processing
Once your return is received and inspected, you will receive written confirmation of approval or rejection.
If approved, your refund will be processed to the original payment method within 5 business days. Depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement.
If more than 5 business days have passed since your refund approval and you have not received your refund, please contact us at:
help@noble-herbs.com
7. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us immediately at:
help@noble-herbs.com
Please include your order number, a description of the issue, and a photo or video showing the problem.
Verified defective or incorrect products may be replaced free of charge or refunded, depending on the situation, and you will not be charged for return shipping in these cases.
8. Order Cancellation
We begin processing orders quickly so they reach you sooner. If you need to cancel, please contact us as soon as possible after placing your order. Once an order has entered our automated fulfillment system, it can no longer be canceled, but you are still covered by our 30-day money-back guarantee once it arrives.
For any questions regarding this policy, please contact us at help@noble-herbs.com.